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CRM application integration using Web services

The following steps constitute a standard procedure for integrating a CRM application using Web services. The timeline and duration of the implementation will differ from one application to another because it depends on the number of business entities to be integrated and the number of Web services that need to be developed. Likewise, implementation procedures and processes will differ for integration between any two applications -- but the elements and the technology that are used to transact data will remain the same. Here are some technical principles to keep in mind:

  • Data transactions should be in eXtensible Markup Language (XML); XML is a language that provides a standard way of representing data and information.

  • Universal Description, Discovery, and Integration (UDDI) should be used for listing and locating applications. UDDI is a "directory standard" that is provided by some application tools as a built-in service to use during integration.

Read the complete article by Bhasker Bhandakavi in SearchCRM. Focus Areas: BPEL | DITA | ebXML | IDtrust | OpenDocument | SAML | UBL | UDDI
OASIS sites: OASIS | Cover Pages | | AMQP | CGM Open | eGov | Emergency | IDtrust | LegalXML | Open CSA | OSLC | WS-I